Frequently Asked Questions
Everything you need to know about your Cosmos Layers experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products sustainably sourced?
At Cosmos Layers, we prioritize ethical manufacturing and sustainable materials to ensure our products are as kind to the planet as they are to you.
How do I make changes to an existing order?
Orders are processed quickly, but if you need to change your shipping address or items, please email us within 2 hours of placing your order.